Capgemini Australia’s International Mobility team—Claire Springthorpe, Sabera Mamsa and Nicole Amaral—became the connective tissue across HR, Talent Acquisition, Payroll, Finance, IT and the global implementation group, working across time zones to co-design a clear, end-to-end onboarding/offboarding pathway for international moves. They mapped complex steps, built decision points for visas and relocation, created knowledge-base articles, training and guides, and stood up dashboards/SOPs so every function understood its role. As an early-wave country, their solution became the blueprint for later rollouts, they met go-live timelines, and they lifted day-to-day service quality—handling 750 AskHR tickets since 1 July 2024 and closing 746 within 24–48 hours while preparing a Mobility chatbot and improving self-service via Ask Adam and Workzone.
This submission stood out for exemplary teamwork—disciplined collaboration, practical innovation and reliable delivery that other regions now follow.











