Vasanthie Parasuraman, Toll Transitions’ Senior Manager for Finance and Real Estate, received TEMi’s 2024 Outstanding Achievement Award, for her exceptional work on the configuration and implementation of a new software program, Assignment Pro.

Vasanthie’s nomination was supported by detailed examples of her dedication, leadership, and the positive impact of her work on the organisation and its clients. Her work showcased her ability to exceed expectations and contribute significantly to her organisation’s advancement and can be summarised via the highlights below:

• Contribution: Vasanthie went above and beyond her everyday responsibilities to take on the task of configuring Assignment Pro, a comprehensive case management and services platform. Despite not being an IT professional, she dedicated many hours outside of her full-time job to ensure the software met the company’s needs. She was not deterred by the lack of industry examples to follow; instead, she innovated and adapted the complex software for Toll’s company’s unique requirements.
• Outcome: Vasanthie’s work on the implementation of Assignment Pro transformed the effectiveness and efficiency of Toll Transitions’ service delivery, providing direct access to data for clients and end-users, and improving communication through real-time updates and access to important documents and data. This transformation has improved workflow and reduced the time needed for various processes, likely also leading to enhanced customer satisfaction and competitive advantage in the market. With more sophisticated reporting capabilities, decision-makers can now make more informed and timely decisions.
• Impact: By establishing a robust and adaptable digital platform, Vasanthie has contributed towards future-proofing the company’s operations, ensuring they remain agile and responsive to changing market demands. Importantly, her work has also positively influenced company culture, through demonstration of leadership, strategic thinking, innovation, and responsiveness to stakeholder feedback. Furthermore, the project has been recognised as an exemplary case of how to align IT solutions with business needs, setting a precedent for how to approach and implement new technologies within the organisation. Industry recognition beyond her organisation has led to the receipt of multiple industry awards and enhanced the company’s reputation in the industry.
• Professional characteristics: Vasanthie’s work has seen her described as a determined leader with a strong desire to improve systems and processes. Her curiosity, dedication, and positive approach were instrumental in the successful implementation of Assignment Pro. Her influence and communication skills were demonstrated through exceptional stakeholder engagement, both internally and externally. She demonstrated adaptability by revising and improving the system based on feedback from different stakeholders, exhibiting flexibility and responsiveness to change, and her strategic approach to understanding and incorporating the needs of different stakeholders into the software configuration showcased her ability to think ahead and plan for long-term success.

Overall, Vasanthie’s impact extended beyond the immediate success of the project; it resonated through improved business processes, enhanced customer experiences, and a strengthened position for the company in the industry.